Shipping Information

Free Ground Shipping:

• We offer FREE ground shipping for all banner orders over $150.00 to 48 U.S. States, no matter how many banners you purchase. Please enter your delivery zip code by each item for estimated delivery time. (Excluding Hawaii, Alaska)

Shipping Options:

The following shipping options are available:

• RUSH: Your order will print and ship the same day and delivered the following business day*. (cut off time is 1 PM EST) 

• PRIORTY: Your order will print, ship and be delivered in 2 business days or less*. (cut off time is 1 PM EST). 

• EXPRESS: Your order will print, ship and be delivered in 4 business days or less. (cut off time is 1 PM EST). 

• STANDARD: Your order will print, ship and be delivered in 6 business days or less. (cut off time is 1 PM EST).

• FREE GROUND: Your order will be printed in 5 business days, shipping is 1-5 business days. Please enter your delivery zip code by each item for estimated delivery time. (cut off time is 1 PM EST).

• FREIGHT: Your order will be printed in 5 business days, shipping is 2-8 business days. Please enter your delivery zip code by each item for estimated delivery time. (cut off time is 1 PM EST).

• Packaging for Shipping:

  • Maximum length for banners to be shipped rolled in a tube allowed by UPS, is 94" inches.

  • Banners exceeding 94 inches in both dimensions will be folded into a smaller box. If you wish to have your over sized banners shipped rolled in a tube, please select "freight" option. Available up to 16 feet by any length.

• Shipping fees are based on the destination, size and weight of your item(s) and include a small fee for insuring the full value of your item(s) against possible theft or damage while in transit. 

• Each shipping method will list the estimate delivery date and the exact shipping cost with that method. Please enter your delivery zip code by each item for estimated delivery time and shipping cost.

• The shipping calculator is available for each item that you are adding to the Shopping Cart, this means that you can order 1 item with rush shipping and the next item with standard shipping in the same order. 

• Our guarantee is as simple as it sounds: If your order does not arrive on the delivery date you selected, your order will have free shipping!

• You will receive a full refund for the shipping costs.

How do I qualify?

Qualifying for our Guarantee is easy! Just follow these steps:

• 1. Select one of our guaranteed delivery dates from your shopping cart. Note that not all of our shipping options are guaranteed; if you select Free Ground, Standard, Express, Freight, there is no guaranteed delivery date. Dates shown for these services are approximations only.

• 2. Ship the item(s) to an address within the United States (excluding Alaska, Hawaii, P.O. boxes or  APO/FPOaddresses).

• 3. Oversize items, such as tubes that exceed 48" in length, or box sizes over 24"x36" are not guranteed to be delivered on time and can get delayed in transit, however we gurantee that we will ship them on time.

What are my responsibilities?

In order for us to get your merchandise to you on time, there are certain things we need you to do. Failure to fulfill your end of the bargain could void your guarantee.

• When submitting your art files for custom printed products, we have to have the files promptly to meet the guaranteed deadlines. Failure to get us your files, submitting incorrect file formats, incorrect file dimensions, low quality artwork, or submitting corrupted, unopenable files could void your guarantee. Please adhere to these time requirements strictly to ensure you receive your items as promised:

• RUSH, PRIORTY orders: files must be submitted and received by us before 1:00pm Eastern Time on the day of placing the order.

• All other delivery options: files must be submitted and received by us within 4 business hours of placing your order not to incure any delays.

• When proofs must be approved, you need to respond promptly. We will send proofs as soon as possible and your approval should be received within 1 business hour.

• When deadlines are tight, communication is important. If we have questions or need to speak with you for any reason, we have to be able to get in touch with you. Please provide two contact phone numbers where you can be easily reached. If we are unable to contact you, your guarantee may become void.

• Any other problems or delays that arise due to the actions of the customer could void the guarantee. Such actions would include submitting new files, requesting changes to files, sending corrupt files, failure to communicate, delayed responses to phone calls or emails, delays in approving proofs, requesting physical proofs, delayed payment, order changes, delivery address changes, etc.

The Fine Print

• Along with your responsibilities listed above, the following terms and conditions apply. Please read them to avoid questions or problems later.

• We reserve the right to cancel or refuse a guaranteed delivery request for any reason. Typically this would only happen if the request is unreasonable or unrealistic. For example, we would not be able to print and deliver 10,000 banners in one day. Our guarantee is subject to production capacity and inventory limitations. If we are unable to honor any guaranteed delivery request, we will contact you as soon as possible (typically within 1 business hour) to advise you of the problem.

• At that point we will give you the option to negotiate a new delivery date or simply cancel your order for a full refund. If we are unable to reach you by phone or email, the guarantee will become void as explained above.

• Our guarantee does not apply in the event of service interruptions or failures caused by events beyond EchodGraphics.com's control, including merchandise mishandled, weather delayed, mechanical faluire in shipping, misdirected or lost by the shipping carrier (normally UPS or FEDEX). If we ship your item(s) on time using the correct shipping method, we consider our end of the agreement fulfilled.

• Guaranteed delivery prices include the cost of shipping & handling plus rush fees for expediting production. The UPS method used to ship your order will vary depending on how quickly we are able to get the items ready to ship and your proximity to our facility. Accordingly, some guaranteed shipments may be sent Next Day Air while others will be sent standard Ground UPS. Regardless of how your order is shipped, it is still guaranteed to arrive on or before the delivery date you selected.

• Because physical proofs add extra days to production times, requesting a physical proof may delay your guaranteed delivery date or result in a price increase to still meet your original deadline.

• If Echod Graphics is to design the artwork, this may delay your guaranteed delivery date or result in a price increase to still meet your original deadline.

• Guaranteed shipping prices are calculated at the time the order is placed, not from when the proof is approved. We will contact you as soon as possible if there is ever a problem with your proof request.

• Proof of delivery will be determined by the shipping carrier's package tracking system. Delivery drivers often leave packages with someone else in an office building or on a doorstep. If the electronic tracking information shows a delivery occured, we consider our end of the agreement fulfilled, whether the package was signed for or not.

• Canceling items, combining orders, or changing your shipping address or shipping options after you place the order might affect your eligibility for guaranteed delivery.

• EchodGraphics.com reserves the right to change or discontinue guaranteed delivery at its discretion.